Terms and Conditions

Last Updated: 28 February 2025

Welcome to Chadwick Creative (“we,” “us,” or “our”). By using our services, you agree to these Terms and Conditions. Please read them carefully before proceeding.

1. Definitions

  • Client: The individual or business purchasing services from us.
  • Services: Website development, digital marketing, and any other related services provided by us.
  • Deliverables: The final products or services provided, including websites, digital content, and marketing materials.

2. Payment Terms

2.1 Website Development

  • A 50% deposit is required before work begins.
  • The remaining 50% must be paid before the website goes live.
  • If full payment is not received, the website will not be made live.

2.2 Ongoing Services (e.g., Hosting, SEO, Digital Marketing, Maintenance)

  • All ongoing services operate on a minimum 12 month term followed by a monthly rolling contract unless otherwise stated on the order form.
  • Payments are due on the 1st of each month unless otherwise stated on the order form.
  • Non-payment will result in suspension or termination of services, including website hosting, SEO, web support, paid ads and marketing efforts.

2.3 Late Payments

  • If a payment is overdue by more than 7 days, services will be paused.
  • If a payment is overdue by 30 days, the website may be taken down, and services will be terminated.
  • Reactivation may incur an additional fee.

3. Ownership & Rights

3.1 Website Ownership

  • The website remains our property until full payment is received.
  • After full payment, ownership of the website is transferred to the Client, except for third-party elements (e.g., licensed plugins, images, or fonts).

3.2 Intellectual Property

  • Content, graphics, and code created by us remain our intellectual property unless otherwise agreed in writing.
  • Clients may not resell, modify, or distribute work without permission.

3.3 Third-Party Services

  • We may use third-party tools (e.g., hosting providers, SEO software, or marketing platforms).
  • We are not responsible for third-party service interruptions or changes.

4. Client Responsibilities

  • Provide necessary content, images, and access in a timely manner.
  • Ensure all materials supplied do not infringe copyright or contain illegal content. Chadwick Creative is not responsible for any materials supplied to us that do infringe copyright.
  • Approve designs and revisions promptly to avoid project delays.

5. Cancellations & Termination

5.1 Website Projects

  • If the Client cancels after work has begun, the deposit is non-refundable.
  • If the project is abandoned for 30+ days due to Client non-responsiveness, we may terminate the project with no refund.

5.2 Ongoing Services

  • Clients may cancel monthly services at any time, but payments already made are non-refundable.
  • Cancellations must be requested in writing at least 30 days before the end of the minimum 6 month term or next billing cycle after the minimum term.

5.3 Termination by Us

  • We reserve the right to terminate services if a Client violates these Terms, engages in illegal activity, or fails to make payments.

6. Liability & Disclaimers

  • We are not liable for any losses, including revenue loss, caused by website downtime, third-party failures, or cyberattacks.
  • We do not guarantee specific marketing results, as outcomes depend on various external factors.
  • The Client is responsible for website security and backups unless a maintenance plan is purchased.

7. Amendments to Terms

  • We reserve the right to update these Terms.
  • Continued use of our services after updates constitutes agreement to the revised Terms.

8. Governing Law

These Terms are governed by the laws of Great Britain. Any disputes will be handled in local courts.

By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For any queries, contact me at andrew@chadwickcreative.co.uk.

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